POLICIES

14 DAY RETURNS POLICY

 

RETURNS ARE ELIGIBLE FOR EXCHANGE OR REFUND PROVIDING THEY MEET THE FOLLOWING REQUIREMENTS:

 

  • ALL RETUNS MUST HAVE A RECEIPT – NO RECIEPT, NO RETURN
  • ALL RETURNS MUST BE IN AN UN-USED CONDITION AND IN ALL ORIGINAL PACKAGING, WE CANNOT ACCEPT ANY RETURN WITHOUT COMPLETE PACKAGING, IF THE PRODUCT HAS BEEN USED OR IF PARTS ARE MISSING.
  • WE CANNOT ACCOMMODATE FAULTS OR DAMAGE CAUSED BY USER ERROR/ ROUGH HANDLING/USING A KNIFE TO GET WAX OUT OF BURNER/ DROPPING OR KNOCKING OVER, ETC.

 

YOU CAN EXCHANGE FOR ANY ITEMS OF SAME VALUE OR A REFUND CAN BE ISSUED TO THE ORIGINAL PAYMENT METHOD WITHIN 14 DAYS OF PURCHASING.

 

FOR BURNERS/WAX MELTERS

IF PURCHASED OVER 14 DAYS AGO AND A FAULT OCCURS YOU MUST CONTACT THE MANUFACTURER AND FOLLOW THEIR PROCEDURE FOR RETURNS.

 

WE CANNOT ACCEPT ANY RETURN AFTER 14 DAYS OF PURCHASE

 

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